/* SunfirePal — live Medicare compliance coach.
   Branded for Sunfire / Walmart Insurance Services per SUNFIRE_DESIGN_SPEC.md
   (Lato, #2b71da blue, navy text, light surfaces, 0.25rem controls). */
:root {
  /* Brand */
  --sunfire-blue:      #2b71da;
  --sunfire-blue-dark: #1f56a8;
  --sunfire-navy:      #0f1b2e;
  --sunfire-gray:      #5b6878;
  --sunfire-border:    #dde3ee;
  --sunfire-light-bg:  #f5f7fb;
  --sunfire-pal-grad:  linear-gradient(135deg, #5bb3ff 0%, #2b71da 100%);
  --sunfire-blue-chip: #e0ebfb;

  /* State — success */
  --ok-fill: #10b981; --ok-text: #065f46; --ok-bg: #ecfdf5; --ok-border: #a7f3d0; --ok-emph: #15803d;
  /* State — warning */
  --warn-dot: #f59e0b; --warn-text: #92400e; --warn-bg: #fef3c7; --warn-border: #fcd34d;
  /* State — error */
  --err: #dc2626; --err-head: #991b1b; --err-bg: #fef2f2; --err-border: #fecaca;

  --font-lato: "Lato", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --radius-control: 0.25rem;
  --radius-modal: 0.5rem;
  --radius-pill: 999px;

  --shadow-card: 0 1px 2px rgba(15, 27, 46, 0.06);
  --shadow-hover: 0 6px 16px rgba(43, 113, 218, 0.15);
  --shadow-float: 0 12px 32px rgba(43, 113, 218, 0.32);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: var(--font-lato);
  background: var(--sunfire-light-bg);
  color: var(--sunfire-navy);
  min-height: 100vh;
  font-size: 15px;
  line-height: 1.45;
}

h1, h2, h3 { font-weight: 700; color: var(--sunfire-navy); }
.hidden { display: none !important; }
.eyebrow { font-size: 0.72rem; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--sunfire-gray); }

/* ── Big warning banner ── */
.warning-banner {
  position: fixed; top: 0; left: 0; right: 0; z-index: 1000;
  display: flex; align-items: center; gap: 16px;
  padding: 16px 22px; color: #fff;
  background: linear-gradient(90deg, #b91c1c, #ef4444);
  box-shadow: 0 8px 30px rgba(220, 38, 38, 0.4);
  animation: bannerIn 0.18s ease-out, bannerPulse 1.1s ease-in-out 3;
}
@keyframes bannerIn { from { transform: translateY(-100%); } to { transform: translateY(0); } }
@keyframes bannerPulse { 0%,100% { filter: brightness(1); } 50% { filter: brightness(1.3); } }
.warning-banner .wb-icon { font-size: 30px; line-height: 1; }
.warning-banner .wb-body { flex: 1; }
.warning-banner .wb-title { font-weight: 900; letter-spacing: 0.06em; font-size: 13px; }
.warning-banner .wb-text { font-size: 17px; font-weight: 700; margin-top: 2px; }
.warning-banner .wb-dismiss {
  background: rgba(255,255,255,0.2); border: none; color: #fff;
  width: 30px; height: 30px; border-radius: var(--radius-control); cursor: pointer; font-size: 14px;
}
.warning-banner .wb-dismiss:hover { background: rgba(255,255,255,0.35); }

/* ── Topbar ── */
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 12px 24px; background: #fff; border-bottom: 1px solid var(--sunfire-border);
  position: sticky; top: 0; z-index: 50;
}
.brand { display: flex; align-items: center; gap: 14px; }
.brand .wmc-logo { height: 40px; width: auto; }
.brand .divider { width: 1px; height: 34px; background: var(--sunfire-border); }
.brand .product { display: flex; align-items: center; gap: 9px; }
.brand .palbot { width: 30px; height: 30px; border-radius: 50%; background: var(--sunfire-pal-grad); padding: 5px; }
.brand h1 { font-size: 16px; line-height: 1.1; }
.brand .tagline { font-size: 11px; color: var(--sunfire-gray); }
.topbar-controls { display: flex; align-items: center; gap: 14px; }
.status-pill {
  font-size: 11px; padding: 4px 11px; border-radius: var(--radius-pill);
  background: var(--sunfire-light-bg); color: var(--sunfire-gray); border: 1px solid var(--sunfire-border);
}
.status-pill.ok { color: var(--ok-emph); background: var(--ok-bg); border-color: var(--ok-border); }
.status-pill.err { color: var(--err-head); background: var(--err-bg); border-color: var(--err-border); }
.mode-toggle, .loop-toggle { font-size: 12px; color: var(--sunfire-gray); cursor: pointer; user-select: none; }
.mic-btn {
  background: var(--sunfire-blue); color: #fff; border: none; padding: 9px 16px;
  border-radius: var(--radius-control); font-weight: 700; cursor: pointer; font-size: 13px;
}
.mic-btn:hover { background: var(--sunfire-blue-dark); }
.mic-btn.active { background: var(--err); animation: micPulse 1.4s infinite; }
@keyframes micPulse { 0%,100% { box-shadow: 0 0 0 0 rgba(220,38,38,0.45); } 50% { box-shadow: 0 0 0 7px rgba(220,38,38,0); } }
.mic-status { font-size: 12px; color: var(--sunfire-gray); min-width: 96px; }

/* ── Grid ── */
.grid {
  display: grid; grid-template-columns: 1fr 1.1fr 1fr;
  gap: 16px; padding: 18px 24px; align-items: start; max-width: 1500px; margin: 0 auto;
}
@media (max-width: 1100px) { .grid { grid-template-columns: 1fr; } }
.col { display: flex; flex-direction: column; gap: 16px; }

.card {
  background: #fff; border: 1px solid var(--sunfire-border);
  border-radius: var(--radius-modal); padding: 16px; box-shadow: var(--shadow-card);
}
.card-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; }
.card-head h2 { font-size: 14px; }
.count-badge {
  font-size: 11px; font-weight: 800; padding: 2px 9px; border-radius: var(--radius-pill);
  background: var(--sunfire-blue-chip); color: var(--sunfire-blue-dark);
}
.hint { font-size: 12px; color: var(--sunfire-gray); margin-bottom: 10px; }
.feed-placeholder, .transcript-placeholder {
  color: var(--sunfire-gray); font-size: 13px; padding: 14px 4px; text-align: center;
}

/* ── Transcript ── */
.transcript-card { max-height: 52vh; display: flex; flex-direction: column; }
.call-summary { font-size: 11px; color: var(--sunfire-gray); font-style: italic; max-width: 55%; text-align: right; }
.transcript { overflow-y: auto; flex: 1; display: flex; flex-direction: column; gap: 8px; padding-right: 4px; }
.bubble { max-width: 86%; padding: 8px 12px; border-radius: 12px; font-size: 13px; animation: fadeIn 0.2s ease-out; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }
.bubble .who { font-size: 10px; font-weight: 800; letter-spacing: 0.05em; opacity: 0.85; margin-bottom: 2px; display: block; }
.bubble.agent { align-self: flex-end; background: var(--sunfire-blue); color: #fff; }
.bubble.agent .who { color: #cfe1fb; }
.bubble.customer { align-self: flex-start; background: var(--sunfire-light-bg); border: 1px solid var(--sunfire-border); color: var(--sunfire-navy); }
.bubble.customer .who { color: var(--sunfire-gray); }
.bubble.inaudible { align-self: flex-start; background: transparent; border: 1px dashed var(--sunfire-border); color: var(--sunfire-gray); font-style: italic; }
.bubble.flagged { box-shadow: 0 0 0 2px var(--err); }
.interim { font-size: 12px; color: var(--sunfire-gray); font-style: italic; min-height: 16px; padding: 4px 2px; }

/* ── Demo player ── */
.player-stage { font-size: 11px; color: var(--sunfire-blue); font-weight: 700; }
.script-select, .cat-select, .zip-input, .query-input {
  background: #fff; border: 1px solid var(--sunfire-border); color: var(--sunfire-navy);
  border-radius: var(--radius-control); padding: 8px 10px; font-size: 13px; font-family: inherit;
}
.script-select { width: 100%; margin-bottom: 10px; }
.player-controls { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.btn-primary { background: var(--sunfire-blue); color: #fff; border: none; padding: 8px 14px; border-radius: var(--radius-control); font-weight: 700; cursor: pointer; font-size: 13px; }
.btn-primary:hover { background: var(--sunfire-blue-dark); }
.btn-ghost { background: #fff; color: var(--sunfire-gray); border: 1px solid var(--sunfire-border); padding: 8px 12px; border-radius: var(--radius-control); cursor: pointer; font-size: 13px; }
.btn-ghost:disabled { opacity: 0.45; cursor: default; }
.script-meta { font-size: 12px; color: var(--sunfire-gray); margin-top: 10px; }

/* ── Coach ── */
.grade { font-size: 18px; font-weight: 900; padding: 2px 12px; border-radius: var(--radius-control); }
.grade-A { background: var(--ok-bg); color: var(--ok-emph); }
.grade-B { background: var(--sunfire-blue-chip); color: var(--sunfire-blue-dark); }
.grade-C { background: var(--warn-bg); color: var(--warn-text); }
.grade-bad { background: var(--err-bg); color: var(--err-head); }
.grade-none { background: var(--sunfire-light-bg); color: var(--sunfire-gray); }
.encouragement {
  background: var(--ok-bg); border-left: 3px solid var(--ok-fill);
  padding: 9px 12px; border-radius: var(--radius-control); font-size: 13px; color: var(--ok-text); min-height: 18px;
}
.encouragement:empty { display: none; }
.coach-block { margin-top: 12px; }
.coach-label { font-size: 10px; font-weight: 800; letter-spacing: 0.07em; color: var(--sunfire-gray); margin-bottom: 4px; text-transform: uppercase; }
.suggested-line { background: var(--sunfire-light-bg); border: 1px solid var(--sunfire-border); border-left: 3px solid var(--sunfire-blue); border-radius: var(--radius-control); padding: 10px 12px; font-size: 14px; color: var(--sunfire-navy); font-weight: 700; }
.next-action, .rapport { font-size: 13px; color: var(--sunfire-gray); }
.ask-row { display: flex; gap: 8px; margin-top: 14px; }
.query-input { flex: 1; }

/* ── Warnings feed ── */
.warnings-card { max-height: 46vh; display: flex; flex-direction: column; }
.warnings-feed { overflow-y: auto; display: flex; flex-direction: column; gap: 10px; }
.warning-item { border-radius: var(--radius-control); padding: 11px 13px; border-left: 4px solid var(--warn-dot); background: var(--sunfire-light-bg); animation: fadeIn 0.2s ease-out; }
.warning-item.high { border-left-color: var(--err); background: var(--err-bg); }
.warning-item.medium { border-left-color: var(--warn-dot); background: var(--warn-bg); }
.warning-item.low { border-left-color: var(--warn-dot); }
.wi-head { display: flex; align-items: center; gap: 8px; margin-bottom: 5px; }
.wi-sev { font-size: 9px; font-weight: 900; padding: 2px 7px; border-radius: var(--radius-control); letter-spacing: 0.05em; }
.wi-sev.high { background: var(--err); color: #fff; }
.wi-sev.medium { background: var(--warn-dot); color: #2a1500; }
.wi-sev.low { background: var(--warn-dot); color: #2a2200; }
.wi-label { font-size: 13px; font-weight: 800; color: var(--sunfire-navy); }
.wi-quote { font-size: 12px; color: var(--sunfire-gray); font-style: italic; margin: 3px 0; }
.wi-quote b { color: var(--err); font-style: normal; }
.wi-explain { font-size: 12px; color: var(--sunfire-gray); }
.wi-fix { font-size: 12px; margin-top: 5px; color: var(--ok-text); }
.wi-fix b { color: var(--ok-emph); }

/* ── Disclosures ── */
.disclosure-note { font-size: 12px; color: var(--warn-text); background: var(--warn-bg); border-radius: var(--radius-control); padding: 8px 10px; margin-bottom: 10px; }
.disclosures-list { list-style: none; display: flex; flex-direction: column; gap: 7px; }
.disclosure-item { display: flex; align-items: flex-start; gap: 9px; font-size: 13px; padding: 6px 8px; border-radius: var(--radius-control); background: var(--sunfire-light-bg); }
.disclosure-item .dot { width: 16px; height: 16px; border-radius: 50%; flex-shrink: 0; margin-top: 2px; display: grid; place-items: center; font-size: 10px; font-weight: 800; }
.dot.complete { background: var(--ok-fill); color: #fff; }
.dot.partial { background: var(--warn-dot); color: #2a2200; }
.dot.missing { background: #fff; border: 1px solid var(--sunfire-border); color: var(--sunfire-gray); }
.disclosure-item .d-body .d-label { font-weight: 700; }
.disclosure-item.complete .d-label { color: var(--ok-emph); }
.disclosure-item .d-desc { font-size: 11px; color: var(--sunfire-gray); }
.disclosure-item .req-tag { font-size: 9px; color: var(--sunfire-gray); font-weight: 400; }

/* ── Plan cards ── */
.plans-card { max-height: 60vh; display: flex; flex-direction: column; }
.plans-controls { display: flex; gap: 8px; margin-bottom: 8px; }
.zip-input { width: 80px; }
.cat-select { flex: 1; }
.zip-hint { font-size: 11px; color: var(--sunfire-gray); margin-bottom: 8px; min-height: 14px; }
.plans-feed { overflow-y: auto; display: flex; flex-direction: column; gap: 10px; }
.plan-card { background: #fff; border: 1px solid var(--sunfire-border); border-radius: var(--radius-control); padding: 11px 13px; cursor: pointer; transition: box-shadow 0.15s, border-color 0.15s; }
.plan-card:hover { border-color: var(--sunfire-blue); box-shadow: var(--shadow-hover); }
.pc-name { font-size: 13px; font-weight: 800; color: var(--sunfire-navy); }
.pc-type { font-size: 10px; color: var(--sunfire-gray); }
.pc-row { display: flex; gap: 12px; margin-top: 6px; font-size: 12px; }
.pc-metric .pc-k { color: var(--sunfire-gray); font-size: 10px; display: block; }
.pc-metric .pc-v { font-weight: 800; }
.pc-v.zero { color: var(--ok-emph); }
.pc-chips { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 8px; }
.pc-chip { font-size: 10px; padding: 2px 8px; border-radius: var(--radius-pill); background: var(--sunfire-blue-chip); color: var(--sunfire-blue-dark); font-weight: 700; }
.pc-chip.snp { background: var(--warn-bg); color: var(--warn-text); }

/* Captured-from-call strip */
.captured-prefs { display: flex; flex-wrap: wrap; align-items: center; gap: 5px; padding: 8px 10px; margin-bottom: 8px; background: var(--ok-bg); border: 1px solid var(--ok-border); border-radius: var(--radius-control); }
.captured-prefs .cp-label { font-size: 10px; font-weight: 800; letter-spacing: 0.04em; color: var(--ok-text); text-transform: uppercase; margin-right: 2px; }
.cp-chip { font-size: 11px; padding: 2px 9px; border-radius: var(--radius-pill); font-weight: 700; }
.cp-chip.filter { background: var(--ok-emph); color: #fff; }
.cp-chip.info { background: #fff; color: var(--sunfire-gray); border: 1px solid var(--sunfire-border); }

/* Filter controls */
.plan-filters { margin-bottom: 10px; }
.pf-row { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-bottom: 8px; }
.pf-input { width: 92px; background: #fff; border: 1px solid var(--sunfire-border); color: var(--sunfire-navy); border-radius: var(--radius-control); padding: 6px 9px; font-size: 12px; font-family: inherit; }
.pf-select { background: #fff; border: 1px solid var(--sunfire-border); color: var(--sunfire-navy); border-radius: var(--radius-control); padding: 6px 9px; font-size: 12px; font-family: inherit; }
.pf-check { font-size: 12px; color: var(--sunfire-gray); cursor: pointer; user-select: none; display: inline-flex; align-items: center; gap: 4px; }
.pf-reset { margin-left: auto; background: none; border: none; color: var(--sunfire-blue); font-size: 12px; cursor: pointer; text-decoration: underline; }
.pf-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.pf-chip { font-size: 11px; padding: 4px 10px; border-radius: var(--radius-pill); background: #fff; color: var(--sunfire-gray); border: 1px solid var(--sunfire-border); cursor: pointer; font-weight: 600; }
.pf-chip:hover { border-color: var(--sunfire-blue); }
.pf-chip.active { background: var(--sunfire-blue); color: #fff; border-color: var(--sunfire-blue); }

/* ── Modal ── */
.modal { position: fixed; inset: 0; background: rgba(15,27,46,0.55); display: grid; place-items: center; z-index: 900; padding: 20px; }
.modal-body { background: #fff; border-radius: var(--radius-modal); max-width: 560px; width: 100%; max-height: 84vh; overflow-y: auto; padding: 22px; box-shadow: 0 24px 60px rgba(15,27,46,0.25); }
.modal-body h3 { font-size: 18px; margin-bottom: 4px; }
.modal-section { margin-top: 14px; }
.modal-section h4 { font-size: 11px; text-transform: uppercase; letter-spacing: 0.06em; color: var(--sunfire-gray); margin-bottom: 6px; }
.modal-kv { display: flex; justify-content: space-between; font-size: 13px; padding: 4px 0; border-bottom: 1px solid var(--sunfire-border); }
.modal-close { float: right; background: var(--sunfire-light-bg); border: 1px solid var(--sunfire-border); color: var(--sunfire-gray); border-radius: var(--radius-control); padding: 4px 10px; cursor: pointer; }
.modal ul { padding-left: 18px; font-size: 13px; color: var(--sunfire-gray); }
.modal ul li { margin: 4px 0; }
.ai-summary-box { background: var(--sunfire-light-bg); border-radius: var(--radius-control); padding: 12px; font-size: 13px; }

::-webkit-scrollbar { width: 8px; }
::-webkit-scrollbar-thumb { background: var(--sunfire-border); border-radius: 8px; }